How do you manage the other operations of an organization--- that is, those that do not appear on a strategy map or balanced scorecard?

How do you manage the other operations of an organization--- that is, those that do not appear on a strategy map or balanced scorecard?
Example format:
Host: Today we're discussing...
Guest: I think that...
Host: That's interesting because...
And so for for about 5 minutes worth of talking.
Simple outline:
Title
Introduction (Introduce topic and guest)
Discussion Summary
Paragraph on guest's points
Any examples discussed
Conclusion
Wrap-up thoughts